Need help?
Our User Guides provide step by step instructions for specific tasks, e.g. burning a DVD, connecting your ultrasound machine to the Image Center, de-identifying studies, etc. We have a Getting Started Video for a quick overview of how to use ShowCase, and an FAQ for quick answers to common questions.
Requesting Support
Directly from ShowCase: Click on the Help menu and select the "Submit Support Request..." option. Provide your name, your email, and a brief description of the problem and click the Submit Support Request button. This sends us valuable telemetry about the state of your ShowCase software so we can more readily diagnose your issue.
Directly from Image Center: Open the Image Center Console, click the Help button and fill out your name, your email, and a brief description of the problem and click the Send Support Request button. This sends us valuable telemetry about the state of the Image Center so we can more readily diagnose your issue.
Email: Email us at support@triltech.com. Support is monitored closely during US Eastern time business hours and (for Priority Support customers) periodically during evenings and week ends.
When you request support from Trillium, the speed with which we respond to your request depends on your support plan. Standard Support will get a reply within 4 business hours, Priority Support will receive a reply within 2 business hours. If you do not have a support plan, it will take from 1 to 2 business days before we reply, and help will only be available for issues with installers or licensing.
For more information on Trillium's Support plans, please click here.