ShowCase

Medical Image Display and Management Software

Trillium Support Plans

Trillium offers two annual support plans: Standard and Priority support.

Standard Support

Standard Support is provided through email, answered in four business hours or less during business hours U.S. Eastern Time.

Standard support covers most software upgrades, issues with ShowCase and Image Center and is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.

Standard Support makes sense if you have a strong IT department that is familiar with DICOM connectivity, or if you use ShowCase infrequently enough that problems with the software will not affect your day-to-day business operations.

Priority Support

Priority Support is provided through email, phone, and remote desktop , answered in two business hours or less during business hours with extended coverage evenings and weekends. With Priority Support, you are provided with a direct-dial phone number, which gives you immediate priority access to our support staff. Requests for priority support take precedence over requests for standard support.

Priority support covers most software upgrades, issues with ShowCase and Image Center and is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.

We recommend Priority Support for those customers that use ShowCase on a daily basis, and need immediate resolutions to issues when they arise. We also recommend Priority Support for those customers without an IT group.

Lapsed Support Plans

We highly recommend keeping your support plans current. Should your support plan lapse, there is 20% 'restart' fee for later renewal. Lapsed support plans restart from the point in time that the plan lapsed, not the time of renewal.

Support Issues Not Requiring A Plan

Licensing and Installation

Issues with licensing or installation do not require a support plan. If you're having issues with licensing or installation, please contact us at support@triltech.com and put the words "license issue" in the subject line.

Patient CD/DVD Viewer Issues

If you are a patient and your physician gave you a CD or DVD and are having problems viewing your images, please contact us at support@triltech.com and put the words "I am a Patient" in the subject line.